Cannot log in and use the Dropbox desktop app on macOS Sonoma 14.7.8

Hey Hoa Mai, thanks for bringing this to our attention.

Can you give us a bit more info as to why you cannot sign in to the Dropbox desktop app?

Are you getting some kind of error message? What isn't working exactly?

If you could send us a screenshot of any error that you're getting, it would greatly help us as well.

Thanks in advance!

Hannah​ I was able to use Dropbox normally until I upgraded macOS. After that, I couldn’t sign in anymore. I uninstalled and reinstalled Dropbox several times, but it still didn’t work. The dropboxinstaller.dmg file does not install Dropbox at all, and when I use the full installer (Dropbox 232.4.5926.dmg), the installation finishes but I still cannot sign in.

Thanks for the update and the screenshots.

Can you please try these steps to see if they help?

Hey Hoa Mai! Are you still unable to sign in to your desktop app, following the update? 

If yes, can you try the steps Hannah suggested, and let us know what happens?

I have this same issue and the advanced install steps have not helped.

Sorry to hear that, Jdcroston. Did the issue occur after you updated your OS, as well? 

Did you also try our offline installer and the behavior persists?

It did start after I updated from Monterey to Sonoma.  I have tried the offline installer.  The regular installer fails to download/connect in order to download.  I have tried on multiple networks, I have no anitvirus installed, and the firewall is off.

Thanks for sending over more info! I can see in our system that you were able to chat with our support team in the meantime, and our agent will forward your request to our specialized team. 

Please keep an eye out for any updates in the same email thread; one of our advanced agents will contact you there (I’ve also left them an internal note on your behalf).