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andrewwevers's avatar
andrewwevers
New member | Level 2
8 days ago
Solved

Cannot sync due to permissions on macOS Sonoma

Device Mac Mini M2Operating System/Browser (if using the web) MacOS Sonoma 14.3.1 Dropbox App Version (if using the app) 242.4.5815 Syncing Status Files are unable to Sync Question or Issue F...
  • andrewwevers's avatar
    15 hours ago

    Hey Everyone - 

    Dropbox reached out via email and this was the solution they gave me that solved my issue. Posting here for visibility as I know this is a common MacOS problem at the moment.

    1) Stop the Dropbox desktop application (if needed)
     

    • Click on the Dropbox icon.
    • Choose Quit/Stop/Exit

     
    2) Open your Terminal app (Located at /Applications/Utilities/Terminal)
     
    3) Copy and paste the following lines into the Terminal, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands (don't type them by hand), as getting them wrong could cause some harm. You'll be prompted for your computer user's password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:
     
    sudo chflags -R nouchg ~/Dropbox ~/.dropbox
     
    sudo chown "$USER" "$HOME"
     
    sudo chown -R "$USER" ~/Dropbox ~/.dropbox
     
    sudo chmod -RN ~/.dropbox ~/Dropbox
     
    chmod -R u+rw ~/Dropbox ~/.dropbox
     
    Please note that once the prompt displays, the instruction completed the requested task, and is ready for the next command. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and try these steps again.
     
    If you have any questions before you do this, or if you see an error after running one of these commands, please let us know!
     
    4) Restart Dropbox from Applications

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