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zorvek's avatar
zorvek
Helpful | Level 6
3 years ago
Solved

Can't Clear Notification Icon

Dropbox v171.4.182. Windows 10 with all updates.

 

Dropbox icon in tray shows 1 notification. I have gone to notifications and cleared all of them - none remain. Quit and restarted Dropbox. Rebooted computer. Dropbox icon continues to show 1 notification.

 

Help!

 

Kevin

desktop
Dropbox Basic
Notifications
  • zorvek's avatar
    zorvek
    3 years ago

    I resolved this by unlinking my group account from my personal account.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey CelticLass, if I understand correctly, you seem to have an unread notification on your Dropbox icon, even though you don't.

     

    Can you please let us know if you've tried any of the other troubleshooting steps in this thread and how it went?

     

    What is your OS version and your Dropbox version and sync status?

     

    You can see the latter, by hovering over the Dropbox icon in your system tray/menu bar.

  • eB_43's avatar
    eB_43
    New member | Level 2
    2 years ago
    Having the same problem but on my phoneā€¦notification icon popped up and wonā€™t go away!
    šŸ˜•
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey eB_43 - sorry to hear about this.

     

    Could you please clarify your device's OS version and the version of the Dropbox mobile app?

     

    Have you tried clearing the app's cache since you first noticed this by the way?

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