Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ghayas91's avatar
ghayas91
Explorer | Level 4
3 years ago
Solved

Can't connect to the app after the new version 168.4.4802 on Windows 7.

After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)
desktop
Error Messages
windows
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hello Everybody,

     

    For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.

     

    Best,

    Ben

cracey's avatar
cracey
Explorer | Level 4
3 years ago

Thank you Mulder8387, this appears to be the solution. I had a Win7 system without the service pack, and I installed Windows 7 SP1 and dropbox is now working/connecting/syncing.

 

Here is the link to the microsoft page where you can get the service pack...

https://support.microsoft.com/en-us/windows/install-windows-7-service-pack-1-sp1-b3da2c0f-cdb6-0572-8596-bab972897f61

 

This was all mildly traumatic and very little help from dropbox support themselves, kind of disappointing. Dropbox is the main way I sync between my main/modern PC and my older win7 PC. It's all working fine and I see no reason to change things. From this it's likely that one day a future update will without warning remove win7 support entirely, and we'll be left out in the cold. I will keep this in mind next time I have to renew my pro dropbox account. 

 

 

ghayas91's avatar
ghayas91
Explorer | Level 4
3 years ago

Kindly update/fix dropbox is not connecting issue after update 168,4,4802, while previous versoin working fine, i m not able to use dropbox more afater update please help is this regards.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!