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Forum Discussion

ghayas91's avatar
ghayas91
Explorer | Level 4
3 years ago
Solved

Can't connect to the app after the new version 168.4.4802 on Windows 7.

After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)
desktop
Error Messages
windows
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hello Everybody,

     

    For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.

     

    Best,

    Ben

cracey's avatar
cracey
Explorer | Level 4
3 years ago

Thank you Mulder8387, this appears to be the solution. I had a Win7 system without the service pack, and I installed Windows 7 SP1 and dropbox is now working/connecting/syncing.

 

Here is the link to the microsoft page where you can get the service pack...

https://support.microsoft.com/en-us/windows/install-windows-7-service-pack-1-sp1-b3da2c0f-cdb6-0572-8596-bab972897f61

 

This was all mildly traumatic and very little help from dropbox support themselves, kind of disappointing. Dropbox is the main way I sync between my main/modern PC and my older win7 PC. It's all working fine and I see no reason to change things. From this it's likely that one day a future update will without warning remove win7 support entirely, and we'll be left out in the cold. I will keep this in mind next time I have to renew my pro dropbox account. 

 

 

mulder8387's avatar
mulder8387
Helpful | Level 6
3 years ago

cracey, I'm glad that this helped you, but sadly, this is not a solution for me. My computer fails to install SP1. I've tried every tip I could find with no success. Windows update error code 800B0109 and code 490. Even downloading offline version of SP will not help. For me it's either Dropbox fixes this problem, or we will find a way to run older versions of Dropbox, or ...

  • mekar88's avatar
    mekar88
    New member | Level 2
    3 years ago

    I have try install older version of Dropbox Offline Installer (166.4.2920). At first it work on My computer W7 without SP1. but later...it will automatically update to newest version 168.4.4802 and will stop connecting & syncing again.. but my other computer with windows 7 SP1 still working well.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi Everybody,

       

      Thanks for bringing this to our attention. I have informed the appropriate team, who is looking into why the 168.4.4802 update may be causing connectivity issues for our Windows 7 users. We will post an update here when we have more information.

       

      It looks like this is happening to users without SP1 installed, and I understand that not everybody is able to install SP1. Is anyone with Windows 7 SP1 experiencing this same issue?

       

      Regards,

      Ben

  • i_drui's avatar
    i_drui
    Helpful | Level 5
    3 years ago

    Hi!

    I installed version 166.4.2920, then deleted the Update folder in C:\Program Files (x86)\Dropbox folder.

    So far everything is working well and without updates.

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