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Can't connect to the app after the new version 168.4.4802 on Windows 7.
After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)
Hello Everybody,
For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.
Best,
Ben
Hi all!
I have been using Dropbox for a long time and installed it on multiple devices. On the last several days, I noticed Dropbox on my Window 07 computer stopped working. Upon clicking on the Dropbox icon, it kept running the Icon Animation "Starting" and refused to connect/start the app. I have tried quitting the app, restarting, disabling Firewall and all but had no success.
I then uninstalled and tried to reinstall the Dropbox app. However, though the app is installed (as I c, Ian see it in my Control Panel), it showed the message "Your computer is not connected to Internet..." and did not pop-up any following message. I have checked my Internet and found that I could log in to the website version of Dropbox just fine, along with the other websites. Wondering if it's my house' Internet problem, I brought my Laptop to some cafe shops but the same problem persisted. Upon checking the Forum, I have also tried the stable build installer. This installer pop-up the same message (computer not connected to Internet) without installing the app.
Without any solution, I would like to ask your assistance, as to what should I do to solve the problem. If you have any idea of what the problem is, or what I should do to improve the situation, I would really appreciate it. 😓
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey ATC International, thanks for bringing this to our attention.
You mentioned that you tried installing the newest stable version of the app, which didn't work.
Can you also try the offline installer, to see if that helps?
Make sure to also check Ben's reply here.
Let me know and we'll go from there.
Hi Hannah! Thanks for your swift reply. I have tried the Offline Installer, but it displayed the same error message (Your computer is not connected to the Internet, please check etc.).
Thanks to your recommendation, I have checked Ben's reply on the thread about Dropbox on Window 7, which doesn't seem to have a concrete solution there. Is SP1 he mentioned on his comment is necessary to fix this bug? As I'm clueless about SP1, if so, do you have any clue as to how to install it?
- Hannah
Thanks for the update, ATC International!
SP1 or Service Pack 1, is a set of updates basically that you need to have installed on your computer.
You should be able to find more info about it and how to install it here.
Hi Hannah, I would like to inform that upon installing the SP1 pack, I have successfully installed the Dropbox using the normal installer file. After restarting, Dropbox seems to be working well and is synching files normally, so I hope that there will be no longer any problem.
Thanks a lot for your support and swift replies. I appreciate it a lot.
