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Forum Discussion

ghayas91's avatar
ghayas91
Explorer | Level 4
3 years ago
Solved

Can't connect to the app after the new version 168.4.4802 on Windows 7.

After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)
desktop
Error Messages
windows
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hello Everybody,

     

    For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.

     

    Best,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ATC International, thanks for bringing this to our attention.

 

You mentioned that you tried installing the newest stable version of the app, which didn't work.

 

Can you also try the offline installer, to see if that helps?

 

Make sure to also check Ben's reply here.

 

Let me know and we'll go from there.

ATC International's avatar
ATC International
Explorer | Level 4
3 years ago

Hi Hannah! Thanks for your swift reply. I have tried the Offline Installer, but it displayed the same error message (Your computer is not connected to the Internet, please check etc.).

 

Thanks to your recommendation, I have checked Ben's reply on the thread about Dropbox on Window 7, which doesn't seem to have a concrete solution there. Is SP1 he mentioned on his comment is necessary to fix this bug? As I'm clueless about SP1, if so, do you have any clue as to how to install it?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, ATC International!

     

    SP1 or Service Pack 1, is a set of updates basically that you need to have installed on your computer.

     

    You should be able to find more info about it and how to install it here.

    • ATC International's avatar
      ATC International
      Explorer | Level 4
      3 years ago

      Hi Hannah, I would like to inform that upon installing the SP1 pack, I have successfully installed the Dropbox using the normal installer file. After restarting, Dropbox seems to be working well and is synching files normally, so I hope that there will be no longer any problem.

       

      Thanks a lot for your support and swift replies. I appreciate it a lot.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        That's great news, ATC International!

         

        I'm happy to see that you were able to resolve this issue.

         

        If you need anything else, please don't hesitate to let us know.

         

        See you around the Community! 🙂

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