Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ghayas91's avatar
ghayas91
Explorer | Level 4
3 years ago
Solved

Can't connect to the app after the new version 168.4.4802 on Windows 7.

After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)
desktop
Error Messages
windows
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hello Everybody,

     

    For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.

     

    Best,

    Ben

Paola_b's avatar
Paola_b
Explorer | Level 4
3 years ago

Non mi fa installare l'aggiornamento. Forse non ho il programma da aggiornare...

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Ciao Paola_b, grazie per la tua risposta.

 

Puoi verificare se sul tuo computer è installato l'aggiornamento Service Pack 1 (SP1)?

 

In caso contrario, segui i passaggi qui per installarlo.

 

Se questo non aiuta con il tuo problema, dai un'occhiata alla risposta di Ben qui per i passaggi successivi.

 

------

 

Hey Paola_b, thanks for your reply.

 

Can you please check if your computer has the Service Pack 1 (SP1) update installed?

 

If not, follow the steps here to install it.

 

If that doesn't help with your issue, check out Ben's response here for the next steps.

  • Paola_b's avatar
    Paola_b
    Explorer | Level 4
    3 years ago
    Grazie Hannah, fatto come hai detto tu e sono riuscita a installare l'app e pare tutto funzioni. Grazie mille

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!