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LondonTraveller67's avatar
LondonTraveller67
Explorer | Level 4
3 months ago
Solved

Can't drag & drop files into the Dropbox app in my tool bar any more

Application Affected
N/A
Device
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Operating System/Browser (if using the web)
N/A
Dropbox App Version (if using the app)
N/A

Question or Issue
Hi

Recently got a new MacBook Air and added DropBox to the Tool Bar, but can no longer drag n drop files into DropBox like I used to on previous Mac.

Have completed uninstalled Dropbox and reloaded - same problem.

Have googled what to do extensively but no joy.

My Mac is running latest Sequoia 15.6.1

Any thoughts? Thanks

desktop
Mac
sync
  • Megan's avatar
    Megan
    3 months ago

    Hey LondonTraveller67, great job with the screenshots, thank you so much! 

    Can you also check your app's preferences, and specifically under your "Account" tab to see if your account is linked there? 

    It might sound trivial, but have you tried signing out of the app and then back in? 

11 Replies

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  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi LondonTraveller67​ n and welcome to the Dropbox Community! I’m so glad to hear you’ve got drag-and-drop working again and thank you for taking the time to come back and share your update. It’s always great when things get sorted, and your follow-up can be really helpful to others who might run into the same issue ✹.

    I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here. Since you’re using Dropbox from the toolbar, I’d love to know ...do you have a fave feature that you find especially handy in your daily setup?

    Looking forward to hearing more,

    T đŸ˜ș (Dropbox Community Manager)

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