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Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
5 years ago
Solved

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    5 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

rssear17's avatar
rssear17
Explorer | Level 4
5 years ago

I tried this and it still will not allow me to login

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hey rssear17, thanks for nudging us on this thread. 

Could you try signing in from a different WiFi network or by using your cellular network?

If you're still having trouble with this, send us a screenshot (without any personal info) of the error message. 
  • rssear17's avatar
    rssear17
    Explorer | Level 4
    5 years ago
    Thank you that appears to have fixed the issue.... Appreciate the help
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
      Glad to have helped, rssear17. 

      If anything else comes up in the future, you know where to find us. 

      In the meantime, I hope you have a wonderful day ahead of you!
      • orthobio's avatar
        orthobio
        Explorer | Level 3
        5 years ago

         Successfully installed & used password app on my Win10 laptop and my old Galaxy phone for 2 weeks. I am having issues logging in on my new Pixel 5. New phone sends notification to laptop but gets an error message after I confirm on the laptop. Error message reads “Oops! An error has occurred, please try again later.”

         

        I have uninstalled, cleared temp files, restarted & reinstalled multiple times.

         

         

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