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SuzyS's avatar
SuzyS
Helpful | Level 5
5 years ago
Solved

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    5 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi orthobio, thanks for joining us on this thread. 

 

Could you try signing in to the mobile app on your Pixel 5 device from another WiFi network or by using cellular data?

orthobio's avatar
orthobio
Explorer | Level 3
5 years ago

Reinstalled while on cellular. Same error message

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Thanks for giving that a try nonetheless. 

    Could you also make sure that you meet the minimum requirements to install and run the mobile app?

    Also, have a look at your Support options for contacting out team. 

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