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Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
5 years ago
Solved

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    5 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Dontee332's avatar
Dontee332
Helpful | Level 6
3 years ago

Neither worked, I had to first remove MFA.... terrible UI messaging

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Just to clarify, are you still facing the same issue? 

 

If yes, can you please try and sign in to your Dropbox account via www.dropbox.com? I’d like us to isolate this more and see what may be happening.

  • Dontee332's avatar
    Dontee332
    Helpful | Level 6
    3 years ago

    "Fixed" by removing MFA, logging into the new device and then re-enabling MFA. Trial and error. Whoever programmed that generic message should be fired.

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