Forum Discussion

joshuaelectric's avatar
joshuaelectric
Explorer | Level 4
2 years ago

Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared f...
desktop
Mac
saggyhaggis's avatar
saggyhaggis
Helpful | Level 5
2 years ago

I have the exact same issue with the app.  Running 14.5 on M1 air.  Unable to access the toolbar app to select which folders to sync.

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    hi Walter .  Completed advanced re.  I can now see blue icon in applications folder but do not have the black dropbox icon in menu bar.  I do have access to my dropbox files, thankfully.  Time will tell if this is a permanent solution.

  • saggyhaggis's avatar
    saggyhaggis
    Helpful | Level 5
    2 years ago

    Reinstall worked and icon is now in menu bar.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey saggyhaggis, happy to hear that the reinstall worked for you!

     

    As for your case, ken_804, the Dropbox icon is necessary for the app to work correctly, so can you restart your computer, to see if that brings back the Dropbox icon as well?

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    hi Hannah , I restarted and it did not bring back the icon.  When attempting to start Dropbox from the blue icon in my applications folder I get the following:

     

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    Hannah , to be clear, I still do not have the BLACK icon in my menu bar

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ken_804, hope it’s OK if I jump in. Can we log a ticket for you and investigate this further, since the issue still persists?

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    Nancy yes, please do.  I did another advanced reinstall and the black icon appeared for a few hours.  now it is gone again.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ken_804, I've sent you an email, please could you reply to it when you get a chance!

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