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MountainDog's avatar
MountainDog
Explorer | Level 3
3 years ago
Solved

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.

 

 

OS: Apple Ventura 13.4

M2 Proc

desktop
Dropbox Backup
Install
Mac
  • Emma's avatar
    Emma
    3 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 

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  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
  • Cashcow3's avatar
    Cashcow3
    Explorer | Level 3
    3 years ago

    Is this still an issue for anyone. Luckily, it seems I missed the previous time it happened, but last night today I am experiencing the same issue as everyone else.

    Tried reinstalling Dropbox app, but it won't even start. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Cashcow3, sorry to hear about this!

     

    Are you getting any error messages, when trying to start the Dropbox app?

     

    Does the Dropbox icon appear in your menu bar, when you reinstall it? If so, what do you see, if you click on it?

  • RossN's avatar
    RossN
    New member | Level 2
    3 years ago

    Hey, 

     

    I'm having the same issue as described above. I'v tried uninstalling and reinstalling multiple times but every time, the app starts, begins a sync and then closes unexpectedly. I've tried downloading via both Chrome and Safari but having no luck...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RossN! Are you able to check the app version of your Dropbox app next time you launch it? You can hover over the small Dropbox icon in your menu bar to see this. 

     

    Did you also try to download it via this link, and it didn't make a difference?

  • bhak's avatar
    bhak
    Helpful | Level 5
    3 years ago

    Hi.

    I think part of this thread may be missing, but the solution is up there some place.

    All solved.

     

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