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jkc-muc's avatar
jkc-muc
Explorer | Level 4
2 years ago
Solved

Can't sign into Dropbox desktop app on Mac OS Sequoia

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac. It works on my other devices and I can also login to the website.   I signed out then signed into Dro...
desktop
Install
Mac
Setting up the apps
  • DBX_Pedro's avatar
    DBX_Pedro
    2 years ago

    Hi jkc-muc ,

     

    Thanks for reaching out. 

     

    Could you please try doing this: 

     

    • Look for search bar
    • Then type terminal
    • When the terminal windows opens:
    • Type the following command

    sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

     

    It will ask you for the password of the Mac next

    After this is done can you please see if the issue persists in the dropbox app ?

     

    Can you please test this and get back to us?

Dominicus B.'s avatar
Dominicus B.
Explorer | Level 4
2 years ago

Hi to all

 

I had the same problem on my updated Mac osx sequoia.

I ended up checking the firewall settings and the update had ticked the setting "Block all incoming connections" (on top of all other settings/the first setting in the firewall). After unticking this I could make changes to OneDrive and Dropbox settings to allow incoming connections and this did it for me.

see pics of the settings

1

2

3

Sincerely/ Dominicus

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Dominicus B. ,

 

Thanks for reaching out to us and providing a much easier alternative solution to the one I provided. 

 

We appreciate this and will share this with other people in the community facing similar issues. 

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