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jkc-muc's avatar
jkc-muc
Explorer | Level 4
2 years ago
Solved

Can't sign into Dropbox desktop app on Mac OS Sequoia

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac. It works on my other devices and I can also login to the website.   I signed out then signed into Dro...
desktop
Install
Mac
Setting up the apps
  • DBX_Pedro's avatar
    DBX_Pedro
    2 years ago

    Hi jkc-muc ,

     

    Thanks for reaching out. 

     

    Could you please try doing this: 

     

    • Look for search bar
    • Then type terminal
    • When the terminal windows opens:
    • Type the following command

    sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

     

    It will ask you for the password of the Mac next

    After this is done can you please see if the issue persists in the dropbox app ?

     

    Can you please test this and get back to us?

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi jkc-muc ,

 

Thanks for reaching out. 

 

Could you please try doing this: 

 

  • Look for search bar
  • Then type terminal
  • When the terminal windows opens:
  • Type the following command

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

 

It will ask you for the password of the Mac next

After this is done can you please see if the issue persists in the dropbox app ?

 

Can you please test this and get back to us?

rogerslaw1's avatar
rogerslaw1
New member | Level 2
2 years ago

I need help in obtaining my password on the account. I think I have two accounts.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey rogerslaw1, thanks for posting here! 

     

    Would you mind sharing some additional info as to what you wish to achieve here? 

     

    Do you try to reset the account's password? If so, do you have access to the email address? 

     

    Keep me posted, and we'll take it from there! 

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