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Yendi's avatar
Yendi
Explorer | Level 3
2 years ago

Can't update to File Provider on Mac OS: some file types not supported.

I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers.  I'm trying to figure out why it works on some computers and not others.   The m...
desktop
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Yendi, thanks for bringing this to our attention.

 

What is the exact version of Mac OS and the Dropbox desktop application on your device?

 

This will help me to assist further!

Yendi's avatar
Yendi
Explorer | Level 3
2 years ago

Thanks, @Jay!

I’m using Dropbox v197.4.7571 and macOS Sonoma 14.4.1

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Yendi, sorry to jump in here.

     

    What is the location of your Dropbox folder at the moment?

    • Yendi's avatar
      Yendi
      Explorer | Level 3
      2 years ago

      No need to apologize, Hannah !  Anyone who can provide some insight is very welcome.

       

      My Dropbox folder resides within my home folder.  So, ~/Dropbox.

       

      Cheers,
      Bill Nace

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks Bill!

         

        If the Dropbox folder on this computer is in the default location, can we send you an email, so we can take a closer look?

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