Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Yendi's avatar
Yendi
Explorer | Level 3
1 year ago

Can't update to File Provider on Mac OS: some file types not supported.

I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers.  I'm trying to figure out why it works on some computers and not others.   The m...
desktop
Install
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Yendi, sorry to jump in here.

 

What is the location of your Dropbox folder at the moment?

Yendi's avatar
Yendi
Explorer | Level 3
1 year ago

No need to apologize, Hannah !  Anyone who can provide some insight is very welcome.

 

My Dropbox folder resides within my home folder.  So, ~/Dropbox.

 

Cheers,
Bill Nace

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks Bill!

     

    If the Dropbox folder on this computer is in the default location, can we send you an email, so we can take a closer look?

    • Yendi's avatar
      Yendi
      Explorer | Level 3
      1 year ago

      Hannah,

       

      Absolutely!  I presume you have my email address on file.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi Yendi, I just sent you an email, I'll be happy to see you there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!