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keithfkelly's avatar
keithfkelly
Helpful | Level 6
5 years ago
Solved

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source.

 

Can you all please fix your desktop client software to stop spamming my event logs with these errors?  This issue has dragged on far, far too long already.  Either stop emitting these errors, or fix the underlying problem.

 

Thank you.

desktop
Setting up the apps
windows
  • Jay's avatar
    Jay
    7 months ago

    Hi everyone, thanks for your patience. 

    This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

    If you're still experiencing this behavior, please let us know!

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  • Old_timer's avatar
    Old_timer
    New member | Level 2
    2 years ago

    This error DbxSvc EventID - 281 (CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property. Is causing a kmode exception not handled and blue screening my Windows 10 Pro (latest version).

    My Question is simple. Why is the module DbxSvc unable to find object or it's property. I'm assuming it's a certificate. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Old_timer - thanks for the nudge on this and your patience while I looked into this internally.

     

    All I can say at this time is that this error is related to our connecting processes and that our team is currently investigating.

     

    We'll let you know more as soon as we have an update.

  • TD902's avatar
    TD902
    Explorer | Level 4
    2 years ago

    And 3 years later the exact same problem is still going on. I really don't think they actually know how to fix this error.

  • watereero's avatar
    watereero
    Explorer | Level 4
    2 years ago

    Yep, started recieving this error recently too ; Dropbox crashes multiple times a day, I don't realize I haven't been uploading and a massive backlog is created. Any fixed it yet?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear this, watereero. Can you share a few more details with us, like the app version of your Dropbox app and the OS version of your computer?

  • java_car's avatar
    java_car
    New member | Level 2
    2 years ago

    For the record, this error still exists as of 2024-07. It is genuinely shameful that this has been kept for so long.

  • Gilles_fr_06's avatar
    Gilles_fr_06
    New member | Level 2
    2 years ago

    I confirm, 2024-08 still there.

    Even after advanced reinstall

    v205.4.5765

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