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Sylvain255's avatar
Sylvain255
Explorer | Level 3
3 years ago
Solved

chat doesn't work

Hello,

the support chat doesn't work on my webbrowser either on chrome than in firefox.

Is it a known bug ?

Thank you

Best regards

desktop
  • Megan's avatar
    Megan
    3 years ago

    Hi Sylvain255, just to clarify: were you able to resolve your issue, and chat with our Support team? 

     

    If you have an extension that's preventing you from accessing our chat, can you try an incognito tab on your current browser? 

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sylvain255, most likely the chat has some feature in it in order to possibly continue the chat if you leave the window.

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