From last one month my dropbox icon on my MacBook pro showing 1 unread notification. I had no any unread notification on my list. i had finally uninstalled my dropbox desktop app and re installed but the problem remains as it is. please suggest me any solution for the same.

Had this happening and was driving me mad but... do you have more than one dropbox account linked together? Like business and personal? For me it was a notification on my business account which I don't even use. Once I cleared that we were all good Hope that helps!

Hey SURINDERVERMA, thanks for reaching out and happy Friday! Are you sure that you checked all the notification tabs on the Dropbox icon? Perhaps there's one you missed. Can you also hover your mouse over the Dropbox icon, for the sync status of the Dropbox app and to check if there are any syncing issues? Let me know what you find.

I had checked all notifications for sure - it shows "all quiet for now". There is no syncing issue, All files are up to date. I have 4Gb of space left on my dropbox.

Happy Monday SURINDERVERMA! Sorry to jump in here, but I would love to have a visual of what you're describing. Can you send us a screenshot, please? Thanks.

continuous showing unread notification icon on dropbox

10 Replies

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Hannah
Dropbox Community Moderator
5 years ago
Hey SURINDERVERMA, thanks for reaching out and happy Friday!

Are you sure that you checked all the notification tabs on the Dropbox icon? Perhaps there's one you missed.

Can you also hover your mouse over the Dropbox icon, for the sync status of the Dropbox app and to check if there are any syncing issues?

Let me know what you find.
SURINDERVERMA
Explorer | Level 3
5 years ago
I had checked all notifications for sure - it shows "all quiet for now". There is no syncing issue, All files are up to date. I have 4Gb of space left on my dropbox.
Megan
Dropbox Community Moderator
5 years ago
Happy Monday SURINDERVERMA!

Sorry to jump in here, but I would love to have a visual of what you're describing.

Can you send us a screenshot, please?

Thanks.
SURINDERVERMA
Explorer | Level 3
5 years ago
Please have a look ...
Walter
Dropbox Community Moderator
5 years ago
Hey SURINDERVERMA - sorry to jump in here.

Could you try un-linking and re-linking your account through the app's preferences?

Let us know how it goes!
scwhite42
Explorer | Level 3
3 years ago
You should make clear that the process of relinking may take days!
colinmathew
New member | Level 2
2 years ago
Did you get a resolution for this. I have the exact same problem.
Nancy
Dropbox Community Moderator
2 years ago
colinmathew, can you please clarify the OS version of your device, as well as the syncing status and app version of the Dropbox app on it?

Also, if you’ve taken any troubleshooting steps so far, can you clarify what these are?
imanu
New member | Level 2
2 years ago
Had this happening and was driving me mad but... do you have more than one dropbox account linked together? Like business and personal? For me it was a notification on my business account which I don't even use. Once I cleared that we were all good

Hope that helps!
Theresa
Community Manager
2 years ago
Hey imanu I’m Theresa, one of the Community Managers here at Dropbox. Your first post is really super helpful - thank you for diving right in! 🎉 We'd love to share helpful tips with you too, so let us know if we can help! We're excited to have you, and we can’t wait to see you around the Community! 😊