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SURINDERVERMA's avatar
SURINDERVERMA
Explorer | Level 3
4 years ago

continuous showing unread notification icon on dropbox

From last one month my dropbox icon on my MacBook pro showing 1 unread notification. I had no any unread notification on my list. i had finally uninstalled my dropbox desktop app and re installed but the problem remains as it is. please suggest me any solution for the same.

desktop
GUI
Setting up the apps

10 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey SURINDERVERMA, thanks for reaching out and happy Friday!

    Are you sure that you checked all the notification tabs on the Dropbox icon? Perhaps there's one you missed.

    Can you also hover your mouse over the Dropbox icon, for the sync status of the Dropbox app and to check if there are any syncing issues?

    Let me know what you find.
    • SURINDERVERMA's avatar
      SURINDERVERMA
      Explorer | Level 3
      4 years ago

      I had checked all notifications for sure - it shows "all quiet for now". There is no syncing issue, All files are up to date. I have 4Gb of space left on my dropbox.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Happy Monday SURINDERVERMA!

        Sorry to jump in here, but I would love to have a visual of what you're describing. 

        Can you send us a screenshot, please? 

        Thanks.
  • imanu's avatar
    imanu
    New member | Level 2
    8 months ago

    Had this happening and was driving me mad but...  do you have more than one dropbox account linked together?  Like business and personal?  For me it was a notification on my business account which I don't even use.  Once I cleared that we were all good

     

    Hope that helps! 

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hey imanu I’m Theresa, one of the Community Managers here at Dropbox. Your first post is really super helpful - thank you for diving right in! 🎉 We'd love to share helpful tips with you too, so let us know if we can help! We're excited to have you, and we can’t wait to see you around the Community! 😊

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