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phantomenacer's avatar
phantomenacer
Helpful | Level 6
2 years ago
Solved

"Could not complete sign in. Please try again" error on Win11

Hello, I am running windows 11, and had to update my username as windows truncated to 5 characters. I successfully followed the following guide to update the username: https://www.elevenforum.co...
account access
desktop
Error Messages
Setting up the apps
windows
  • phantomenacer's avatar
    phantomenacer
    2 years ago

    I use Chrome as default, I switched to Edge and that did the trick, was able to get the popup and logged in successfully and files syncing.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, phantomenacer.

 

Do you perhaps have any security programs like an antivirus, VPN, firewall, etc. that could be blocking the connection to our servers?

 

Can you temporarily disable them, to see if that helps?

phantomenacer's avatar
phantomenacer
Helpful | Level 6
2 years ago

Hi,

No such 3rd parties apps, only windows 11 defender and firewall.

Keep in mind, it was working previously until I modified the path of my data, and uninstalled and reinstalled the dropbox software to sync local with cloud.

Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi phantomenacer, could you try an advanced reinstall of the app using the steps in this link?

    • phantomenacer's avatar
      phantomenacer
      Helpful | Level 6
      2 years ago

      Hi Jay,

      Followed the steps, get the same error upon launch of the installer. The app ever launches the browser for me to input credentials.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        What is the default browser on your computer? Are you able to use the connect a computer feature to login to your account?

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