Forum Discussion

sfareg's avatar
sfareg
Explorer | Level 4
9 months ago

'Could not start Dropbox' error on Mac 15.3.2

When I boot up my Mac, it always displays this error message: “Could not start Dropbox.” This error might be temporary, so please restart Dropbox. For more information, click the help button. ...
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the error log, sfareg.

Just to confirm, you've restarted the Dropbox app, right? If not, please follow these steps:

  • Stop Dropbox by clicking on the Dropbox icon in the menu bar
  • Click on your profile picture or initials
  • Then Click Quit
  • To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder

 

If this doesn't help, let us know and we'll send you an email to investigate this further.

sfareg's avatar
sfareg
Explorer | Level 4
6 months ago

I tried that, but I still have the same issue.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    sfareg, are you able to hover over the small Dropbox icon in your menu bar? If yes, what’s the current app version it reports?

    • sfareg's avatar
      sfareg
      Explorer | Level 4
      6 months ago

      228.3.5423

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Hey sfareg, let me jump in here!

        It seems that you're using our beta version of the Dropbox desktop app at the moment. 

        Can you visit your account settings online, and turn "Early access" to off? Once you do that, please try uninstalling the app, and reinstalling again using this link.

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