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Forum Discussion

nancystattrans's avatar
nancystattrans
Helpful | Level 6
3 years ago
Solved

"Couldn't complete sign in. Please try again." error on desktop app

I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something.  For some reason (and it was after I inst...
desktop
Dropbox Basic
Error Messages
Install
  • nancystattrans's avatar
    nancystattrans
    3 years ago

    Hi Jay and Megan,

    I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked.  I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit.  Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong.  If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer.  Thank you for your help, it's very much appreciated!  Nancy

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The version of the desktop app is regularly updated so it wouldn't have been the same version as now Adropped 

 

Let me know when you get the chance to give it a go! 

Adropped's avatar
Adropped
Explorer | Level 4
2 years ago

Unfortunately, I had no luck with the latest installation. Am back to square 1 with the same message "Couldn't complete sign in. Please try again"

Any ideas?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Adropped, would you mind sending me a screenshot of the error you receive on your end, in order for me to have a visual? 

  • Adropped's avatar
    Adropped
    Explorer | Level 4
    2 years ago

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, Adropped. Can you send me one more screenshot of what you see on this page? If there’s any personal info showing, make sure to remove it first.

  • Adropped's avatar
    Adropped
    Explorer | Level 4
    2 years ago

     
     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, Adropped.

     

    Are you currently on a Basic free account?

     

    Since there's a limit of 3 connected devices for free accounts, I think Nancy wanted to check whether you already have 3 or more devices connected, which wouldn't allow you to connect this one.

     

    If that's not the case, can you try an advanced reinstall and simply allow the latest stable version of the app to install and see if that helps?

     

    I'm also assuming all security apps like antivirus, VPN, firewalls etc. are temporarily turned off, to ensure they're not blocking the Dropbox app.

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