Desktop App for Mac not working, stuck in "sync," can't access recent files

When you say your main computer folder, it's not under ~/Library/CloudStorage any more - is this correct Snowdrop? 

Could you maybe send us a screenshot of the app's current status in your menu bar? 

As for the missing files you mentioned earlier, could you have a look at your events page and let us know if you see any signs of them there? 

Hannah - it is in my main computer folder.

Hey Snowdrop, can you go through the app's preferences, find the 'sync' tab and let us know what the location of your Dropbox folder is now?

The error message is likely related to that.

Ok everyone, I uninstalled the desktop app again, unlinked my account, relinked my account, and am seeing this error message: 

Is this what the issue has been all along? It looks like all work I've been doing for the past couple of weeks did NOT sync into the online version and I'm missing a ton of files now. Boo!!! Any updates on this fix? Any other ways I could maybe recover the lost files? 

Hi Megan - I have tried restarting the Desktop app many many times - this doesn't help at all. Please let me know how I can resolve this issue. Can I move the folder out of the ~/Library/CouldStorage space back to a main folder? Is this what's happening? How do I fix it? 

Hi Snowdrop, let's try one more thing, which is to restart the app. 

To restart the Dropbox desktop app:

-Open your Dropbox desktop app if it isn’t running already.
-Click the Dropbox icon in the menu bar at the top of your screen.
-Click your profile picture or initials in the upper right of the window that appears.
-Click Quit.
-Open a new Finder window.
-Click Applications.
-Double-click the Dropbox icon.

Hi Nancy - yes, it does look like the Dropbox folder moved to ~/Library/CouldStorage - how do I fix this/what do I do with this to get everything to work again? 

"Get info" screenshot is below: 

Sorry for jumping in, Snowdrop. This is where the number of files should be showing. 

Can you right click on your local Dropbox folder again, select “Get info”, and send me a screenshot of what you see? I’d also like to take a look. 

Finally, you mentioned in the beginning that all this started after a recent update. Was it this one perhaps? Has your Dropbox folder been moved to this filepath ~/Library/CloudStorage ever since, and it's still trying to sync?

Hi Megan - I don't see the number of files in "Get Info" - where should I be seeing this? And no, I have all new files set to sync online-only. 

Hi Snowdrop, is it possible that you have more than 300K files in your Dropbox folder, which would be the app's soft limit? If yes, do all these files sync locally? 

Would you mind checking the properties and Get info part of your Dropbox folder, to identify how many files you have there?