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Desktop app freezes while opening any file in one folder
Hi guys! I have got a problem with my dropbox. While I want to open any file in one folder in my dropbox app in Windows, it freezes and then drop down. I have tried to restart computer, dropbox and even to reinstal dropbox and nothing works out. Really struggling with this.
Thank you for your advises!
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15 Replies
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- Mark
Super User II
Is it just one folder or them all?
What version of the app are you using? - Rich
Lukaskotas wrote:
While I want to open any file in one folder in my dropbox app in Windows ...
And just to be clear, the Dropbox app doesn't open files; your operating system and the application for a specific file type do. How, exactly, are you trying to open the files, and what application are they opening in?
- Jane
Dropbox Staff
-My new Surface Pro has Windows 10. I downloaded the Dropbox app and I can see my files, but dropbox freezes if I try to open anything. It is very frustrating because I am writing a paper and I can't access my previous work. Can anyone help? Sharon
- Walter
Hey Sharon ( sfclevenger) - sorry to hear about this cumbersome situation - I'll try to help!
Let's take a look into this together!
First off and to make sure we're on the same page, can you please let me know if you are running the desktop app or the mobile application on your Surface Pro?
If you're running the desktop app and you're fully synced then you should see a tick followed by the words “Up to date” when you mouse over the app's icon (in your taskbar). If you do not see this then, can you please let me know what the message being displayed there reports?
In the meantime, mind that you can always download any files you might need for quick access via our website ( no larger than 20 GB).
If this persists, please try re-installing our app using the offline installer and let me know how it goes.
Finally, if you notice this behavior with only specific files or files of a specific type, do let us know.
Let me know what you find and we'll take it from there Sharon - thank you!
Hi, I have exactly the same problem. Did you find a solution to yours?
I can open all Dropbox files from the desktop app, but when I try to open any folder or file in Windows explorer, it freezes.
I have Windows 10 on a Surface Pro laptop.
Anyone could help?
(I tried reinstalling dropbox, but no change.)
Thanks.
Guy
- Walter
Hi GD116; thanks for joining our Community and sorry to hear you're also having this issue.
Assuming that your device's OS is up to date and since re-installing didn't improve things at all for you, the next step here would be a clean, advanced re-install.
Can you give it a go and let us know if it helped at all?
Thanks!
Thank you very much for your reply. However, I did the step you suggested and it did not help.
(I uninstalled, rebooted, then looked for the folders to delete in the specidied locations - there were not there anyway - then I reinstalled. ) But exactly the same issue has remained. When I click in file explorer any file in the dropbox folder (or any subfolder), it just freezes. I don't have a problem accessing the files from the Desktop app.
I use Microsoft Surface, Windows 10 Home, Version 1909.
Would be grateful for further help.
Many thanks,
Guy
