Forum Discussion

Davide P's avatar
Davide P
Explorer | Level 3
4 years ago

Desktop app not installing on Windows 10

After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop...
desktop
Error Messages
Install
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Davide P., sorry to hear about this. 


Most likely, the app could not be installed because the uninstall process failed for some reason. 

 

Could you try a complete uninstall following the steps in this article and let me know how it goes?


Thanks!

  • Davide P's avatar
    Davide P
    Explorer | Level 3
    4 years ago

    Hi Walter,

    yes I tried all the suggestion but it doesn't work. As I said, it all started with Dropbox not running anymore. The standard uninstall didn't work, so I used IObit uninstaller and then ran the article to complete the uninstall process. But it continues to not start the installation.

    Tks, Davide

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      In that case, can you send me a screenshot of the exact error you're getting, Davide?

      • Davide P's avatar
        Davide P
        Explorer | Level 3
        4 years ago

        This is the exact error. In english it is "installation failed. The Dropbox installer did not start."

         

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