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Forum Discussion
Desktop app on Windows keeps asking to make changes to the hard drive
Drop box running smoothly for the last few months. This last week numerous issues. 1st the icon app in the tray stopped working. If I click on it I get the standard Windows 10 messages which basically says do you want this app to make changes on your hard drive"? I say yes and nothing. Still no app. The small icon that gives you the symbols when syncing/synced, etc. has no symbol just the icon in white. When I right click it's empty except the message "could not load content". .
I've tried uninstalling and reinstalling. Yesterday I did that and my desktop became really slow and sluggish. Then today I noticed the drop box verision was different, however, only about 1/2 my files are on the desktop. Ugh, really don't want to do another install/reinstall. Seems to really mess things up.
- Jay
Dropbox Staff
Hi Donya O., thanks for joining the Community!
I sounds like the Dropbox desktop application is trying to update, and needs these permissions to do so, but it’s possible that another app or service is preventing the update.
Are you running any apps that could interact with the Dropbox folder in some way, that could affect the app?
Keep me posted!
Not that I am aware of. Should I re-install? Or is there a setting I could adjust?
- Jay
If you’re not on a Dropbox Basic plan with more than 3 devices connected, I’d recommend trying an advanced reinstall of the app using these steps.
Let me know how it goes!
