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FBenitez's avatar
FBenitez
Explorer | Level 4
2 years ago
Solved

Desktop app saying "Reconnecting to the internet. This may take a moment" on Windows 10

A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The messa...
desktop
Dropbox Basic
sync
windows
  • Jay's avatar
    Jay
    2 years ago

    Just to check, can you access the normal https://www.dropbox.com/ site in your browser?

     

    Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?

FBenitez's avatar
FBenitez
Explorer | Level 4
2 years ago

Hi Jay, thanks for your quick answer.

 

Nothing to my knowledge has changed over the weekend, and it worked before. I have no VPN or proxy, no other antivirus is being used. I do not think that anything from the router has being changed either.

 

I tried closing and opening Dropbox again, re-starting the PC and re-installing Dropbox; no success.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you check the proxy settings in the Dropbox desktop application preference by using these steps?

 

Could you try setting it to 'No proxy' to see if this helps?

  • FBenitez's avatar
    FBenitez
    Explorer | Level 4
    2 years ago

    The custom proxy settings option is off; I tried turning it on/off again, but the problem is not solved.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Just to check, can you access the normal https://www.dropbox.com/ site in your browser?

       

      Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?

      • FBenitez's avatar
        FBenitez
        Explorer | Level 4
        2 years ago

        Hi Jay!

         

        Thanks to your suggestions I discovered that the issue lies on our company network: by creating a personal connection point from my smartphone I could solve the problem.

         

        We will talk to IT to solve the issue then, since does not seem to be something related to Dropbox.

         

        Thanks a lot!

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