Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

bcgirton's avatar
bcgirton
Helpful | Level 6
3 years ago

Dropbox Android will not automatically upload camera pictures over NordVPN

Today I noticed that Dropbox Android will not automatically upload camera pictures over NordVPN. It claims that I am offline, when I actually have a fast, stable connection to the internet.  Is anyone else experiencing that?  Does anyone know how to fix it?  I'd appreciate hearing about it.

Android
Camera uploads
Mobile
Setting up the apps

8 Replies

Sort By
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi bcgirton, thanks for bringing this to our attention.

     

    Currently, we're not experiencing any issues with connection to the Dropbox servers.

     

    Could you try connecting to a different VPN server to see if this helps?


    Keep me updated with any progress!

    • mockswede's avatar
      mockswede
      Explorer | Level 3
      2 years ago

      As of May 27th, 2023, Drop Box has not auto updated photo files since I activated the Nord VPN mopile app on my Samsung S22 at the beginning of the month.  Also indicated that I'm OFFLINE with WiFi when I am connected.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey mockswede, sorry to hear you're having issues with this.

         

        Can you let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

         

        Have you tried another wifi or doing it via cellular data perhaps? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!