Forum Discussion

nexgen's avatar
nexgen
New member | Level 2
5 months ago

Dropbox app is stuck syncing 10 files on my macOS.

Since more than a week dropbox is trying to sync 10 files (only 17kb total). It never syncs those files.  However, it syncs any new files or other files. How to fix this?
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey nexgen​ & D P​, let's jump right into this! 

Could you both confirm where your Dropbox folder is currently located on your machine?

Also, nexgen​ can you let me know more in regards to your app's syncing status, and version? How long is it stuck like that?

One more thing: can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

Let me know more, and we'll take it from there!

  • nexgen's avatar
    nexgen
    New member | Level 2
    5 months ago

    where your Dropbox folder is currently located on your machine?
    /Users/{my_username}/Dropbox

    Dropbox Version: 228.4.5567

    app's syncing status:
    Updating 10 files

    Sync Issues:
    You don't have any sync issues

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