Forum Discussion

nexgen's avatar
nexgen
New member | Level 2
5 months ago

Dropbox app is stuck syncing 10 files on my macOS.

Since more than a week dropbox is trying to sync 10 files (only 17kb total). It never syncs those files.  However, it syncs any new files or other files. How to fix this?
desktop
Mac
sync
D P's avatar
D P
Collaborator | Level 8
5 months ago

Ooh it's getting worse. 3 devices, all online, have 3 versions of the same folder. Two of them say "your files are up to date" while the 3rd one is eternally syncing.

Am now urgently migrating my team away from Dropbox to avoid any more catastrophes.

But hey, at least it offers to save my screenshots for me 😅 

[edit] discovered a fun new feature where 9/10 times, folders can't be deleted (they immediately get restored) - whether from mac, windows, or browser

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey D P!

If you wish to have a closer look into this, I'll be more than happy to troubleshoot and get to the bottom of this. 

I'm just going to need some additional info, and I'd also like to know the troubleshooting steps you've tried on your end. 

Thanks!

  • D P's avatar
    D P
    Collaborator | Level 8
    5 months ago

    I'd rather let the devs do the beta testing; I've already spent too much time helping troubleshoot (while paying for that privilege) so I've just given up now

    Dropbox worked flawlessly from 2011-2023, but now hardly a month goes without a new issue cropping up so it's time to move on

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