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Forum Discussion

Daniella1's avatar
Daniella1
New member | Level 2
5 years ago
Solved

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
desktop
Mac
Setting up the apps
  • aewen's avatar
    aewen
    5 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

Achieved Media's avatar
Achieved Media
New member | Level 2
3 years ago

Still can´t get this to work. There´s no option to switch from finder to desktop app under the preferences

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi chrismast12, are you not able to mark the entire Dropbox folder as available offline on your device?

  • chrismast12's avatar
    chrismast12
    Explorer | Level 4
    3 years ago

    There is no dropbox folder. It's just a finder window with Dropbox default selected (in favorites column on left side) all of my files listed in their normal finder set of folders.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Chris, if you're using the Dropbox desktop app and you see a Dropbox option in your finder with the Dropbox icon on it, that's your Dropbox folder.

       

      You can make files available offline in that folder, or right-click on the Dropbox folder itself, to make all your Dropbox files available offline.

       

      However, regarding your desktop folder, is it currently backed up through our backup feature?

       

      And do you have any other Dropbox options when you right-click on it?

      • chrismast12's avatar
        chrismast12
        Explorer | Level 4
        3 years ago

        I have no dropbox desktop app. It's only my finder window. I would love to discuss this further, not in a community forum. 

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