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Dropbox app on my Mac is stuck. "Reconnecting to the internet. This may take a moment".
Dropbox is saying that it is "Reconnecting to the internet. This may take a moment", but it seems stuck like this for ages.
What I've tried:
- Signed out. Signed back in
- Signed out. Restarted. Signed back in. Restarted.
- Switched it off / on again
- Checked my firewall settings (all seems good)
- Removed my dropbox cache files
- Completely removed Dropbox from my Mac (using CleanMyMac) and reinstalled it.
My ~/Dropbox folder is now empty (but all my files are still online in my account - phew)
How can I get my dropbox working again? Is there a way to debug what it's trying to do?
My system:
- Mac (Intel) Sequoia 15.5
- Dropbox 227.4.4774
- Plenty of drive space left (local and on Dropbox)
Providing an update ... support from the support team has been absolutely appalling for the most part. Not only the slow response, but providing actions for things I have already said that I've done, telling me they can see I'm on an older version of the app when I'm on the latest version (that they pointed me to), sending me links to articles that aren't the articles they're referring to.
All that said, if anyone has this problem. The only way I could seem to fix it was to:
- blast away everything to do with Dropbox from my Mac, including my files
- install a fresh copy of the Dropbox.app
- disable the File Provider as part of the installation
- wait 5 million years for my files to download and sync. Things will work, stop working, work again, half work, stop working, work again. Just leave it for like for ever
- re-enable File Provider
- pray to whatever god you believe it
15 Replies
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It's syncing, occasionally. The only time I can get it to budge is when I change the network or turn my network off/on. That seems to kick it into gear for a few seconds, it'll sync a few files, then flake out again.
So annoying
- Nancy
Dropbox Community Moderator
Thanks for all the info youâve shared with us so far, CarlJoseph; we appreciate it.
I can see in our system that youâve also been in touch with our support team and your ticket is currently in the hands of our specialists.
Please keep an eye out for their reply, as theyâll get back to you in the same email thread.
Yes but I've been waiting ages for them to get back to me. They replied only once and asked for information I had already provided in my initial ticket. Not a very encouraging start :(
- Nancy
I can totally understand your frustration. Due to their workload, our advanced team may not reply right away.
However, they have account visibility that we donât here on the forum, so they can look into your Dropbox account and provide personalized troubleshooting steps that can help more with the issue youâre facing.
Providing an update ... support from the support team has been absolutely appalling for the most part. Not only the slow response, but providing actions for things I have already said that I've done, telling me they can see I'm on an older version of the app when I'm on the latest version (that they pointed me to), sending me links to articles that aren't the articles they're referring to.
All that said, if anyone has this problem. The only way I could seem to fix it was to:
- blast away everything to do with Dropbox from my Mac, including my files
- install a fresh copy of the Dropbox.app
- disable the File Provider as part of the installation
- wait 5 million years for my files to download and sync. Things will work, stop working, work again, half work, stop working, work again. Just leave it for like for ever
- re-enable File Provider
- pray to whatever god you believe it
