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DBVWarchitects
11 months agoExplorer | Level 3
Dropbox app on Window 11 unable to connect to Internet, does not retain autostart or proxy setting
I just downloaded and installed the Dropbox app to my Win 11 Pro system, but it is unable to connect to the Internet. I saw that some people were able to resolve this issue by turning off their proxy settings, so I tried that, quit the app, and restarted it, but the setting change I made does not stick. The app reverts to "auto-detect" every time I restart it. Incidentally, I also unchecked the box for autostarting with the computer, but that box also reverts to its default checked state ever time I quit the app and restart it. (The setting changes are retained until I tell the app to quit--I checked that.) Proxy is off in my OS settings, and automatically detect proxies is also off in my OS settings. I have also tested the app on different wifi networks, some without firewall blocking, the native firewall is off on the computers I've used, and I have tested the app on systems with different antivirus apps, but I get the same result on every installation, every computer, every network, so I don't think it's a problem with firewall or wifi settings.
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- Jay
Dropbox Staff
Hi DBVWarchitects, thanks for bringing this to our attention.
Could you attach a screenshot showing what you're currently experiencing on your device?
Were the other machines you tried also on Windows 11?
This will help me to assist further!
- DBVWarchitectsExplorer | Level 3
This is what the app shows. There's not much to see--the app is not finding whatever it needs on the Internet.
I have tried this with both Windows 10 and Windows 11 systems--exactly the same results with all tests.
- Jay
Dropbox Staff
You've mentioned using this on different machines. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Are the different networks all using the same ISP by any chance?
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