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Ama92's avatar
Ama92
Explorer | Level 3
2 years ago

Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall

On Windows 11 OS, my Dropbox application does not launch (bunch of error messages).
I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller.exe file (in Client folder) is corrupted.

Installing Dropbox (without uninstalling) does not work either (error code 0x80004002).

Is there any way to retrieve / download a default Dropbox uninstaller exe file? 

Thanks.

desktop
Error Messages
Install
Uninstall
windows

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI Ama92, I've sent you an email, please could you reply to it when you get a chance.

  • Skomantas's avatar
    Skomantas
    New member | Level 2
    2 years ago

    Hello,

    Exactly the same thing is happening to me right now. Are there any updates on this thread, has any solution been found to fix this issue? 

    Edit: I have just fixed the issue by downloading a new Dropbox Installer and running it without removing the old Dropbox installation, this fixed it and Dropbox is now launching without errors.

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