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Dropbox app on Windows is not syncing or working at all, and is crashing other apps
Dropbox has worked for me for 6 months. Then one day out of the blue it just stopped working. It started crashing and crashing the apps I was using in connection with it. It now won't sync, I can't open files from it, and I can't get it to work.
A little background: I use it on online-only file mode. It has worked for 6 months with that. And I have an hp envy windows computer.
What I have tried to do: restart the computer, uninstall and reinstall dropbox about 50 times, tried different settings when reinstalling, I then got info from support to type into the computer and that didn't find any issues, then I was told to turn off my firewall and protection but my computer doesn't give me the option to do that like it is supposed to. I haven't tried anything besides that.
Please help. I use this for work and using the website instead of the app is turning 8 hour days into 10-11 hour days. I really need this to work again.
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None of the files can be "accessed by the computer" and there is no option to make Dropbox all online, or to sync everything, all of those disappear.
- Jay
Dropbox Staff
Hi ZOsborn, thanks for bringing this to our attention.
As you've already been in contact with support, and have done most of the steps we would suggest, I'd recommend contacting them again for further assistance on this matter.
They should be able to provide you with more account and device-specific troubleshooting.
Thank you! I am just trying to see if anyone else has any more ideas.
