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MikeLV's avatar
MikeLV
Explorer | Level 4
5 years ago
Solved

Dropbox app won't start on M1 Mac running Big Sur

I just got a new MacBook Air M1 running BigSur.  Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com.  However the dropbox i...
desktop
Dropbox Plus
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Thanks for providing the full error-log MikeLV.

    Could you please try an advanced reinstall with admin privileges and let me know how it goes?

    While at it, please make sure that there's no antivirus or firewall that might be causing issues. 

    Keel me posted with your progress!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi MikeB2, thanks for the info! 

Would it be okay for me to reach out to you via email, so we can have a closer look into this together? 
MikeB2's avatar
MikeB2
Explorer | Level 3
5 years ago

Absolutely OK.  I assume you can get my email from my account info...

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