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Forum Discussion

suethomo's avatar
suethomo
Explorer | Level 3
3 years ago

Dropbox Backup partially backup, not updating.

When I go to manage my backups the Mac is Disabled.  I am backing up 3 folders from my computer hard drive.   They are only partially backup and not updating.  Screen shots to help explain.
Computer Backup
desktop
Dropbox Backup
suethomo's avatar
suethomo
Explorer | Level 3
3 years ago

I simply want to backup 3 folders which are in a folder on my computer called Catalog backups.  But I get the Dropbox Backup window asking me to plugin Catalog backups to resume backup.  I have almost given up trying to figure out why I cannot do this - what should be a simple thing to do.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi suethomo, just to clarify and make sure we're on the same page: you mentioned that you simply want to backup 3 folders from your computer called Catalog backups. Is this your current device? 

 

However, the Catalog backups one we're looking at on the screenshot, seems to be an external hard drive. 

 

As for the folder you see when you visit online, is it complete? 

  • suethomo's avatar
    suethomo
    Explorer | Level 3
    3 years ago

    Yes - my mistake - the 3 folders are on an external hard drive.  When I plug it in nothing happens.  It seems stuck on 34% complete

  • suethomo's avatar
    suethomo
    Explorer | Level 3
    3 years ago

    No, the folder online is not complete

    • suethomo's avatar
      suethomo
      Explorer | Level 3
      3 years ago

      Tried deleting backup - but it still appears in the backup.  Sorry - this does not work for me.  Going elsewhere to backup.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Can I send you an email in order for us to have a closer look suethomo? 

      • suethomo's avatar
        suethomo
        Explorer | Level 3
        3 years ago

        Yes

         

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