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Forum Discussion
Dropbox Backup partially backup, not updating.
When I go to manage my backups the Mac is Disabled. I am backing up 3 folders from my computer hard drive. They are only partially backup and not updating. Screen shots to help explain.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey there! Yes, in my last post, I was referring to the screenshot you uploaded here.
Since the backupās syncing status is different now, can you please give it couple more hours and let me know if it makes any progress/if you see any new content backed up that you couldnāt see before?
Hi Nancy
Still only backed up about 74gb and status is everything is up to date, still half the content missing?
- Nancy
Hmm, I see. Can you please check the files/folders of your external drive, and let me know if thereās something that doesnāt seem to be backed up to Dropbox?
Iād like to gather as much info as possible to investigate this further.
Morning Nancy.
Checked last night and lots of files missing, getting to my wits end with this now.
I thought if i just copied all the files from the hard drive to my desktop then i could just right click and backup to dropbox, as soon as i had done this i had the new folder appear in place on my desktop with the Ignore symbol? I deleted the backup and still cannot get the Folder "server5" on my desktop to backup.
Any suggestions? it has been so much easier in the years gone by.
Thanks
Alan
- Nancy
Thanks for giving that a go, Alan.
If I get it right, youāre seeing this syncing icon next to the āServer-5ā folder, correct?
If yes, Iād like you to follow these steps and let me know if it syncs now online.
Hi Nancy
I had a quick look at that earlier this morning and gave it a go but im obviously not amending it correctly as it is unrecognized command.
The syncing icon is against the new folder that dropbox placed on the desktop "Files on my Computer" my "Server-5" Folder is now inside this but still reachable via Server5\Desktop\Server-5 location.
Can you give me a more simple breakdown of the command line.
The location of my folder that i want to back up is "C:\Users\Server 5\Desktop\Server-5"
Thanks Again
Alan
- Nancy
Thanks for giving that a go! In this case, Iād like you to open the "Server-5" folder within Desktop, and send me a screenshot of how it shows on your computer.
Iāll have a look and guide you from there.
Nancy
as requested
- Nancy
Thanks Alan! From your screenshots, I donāt see see any icon suggesting that this folder is being ignored specifically.
However, Iād like to make sure that computer backup has been set up properly (as I can see thereās a āMy files in Dropboxā shortcut, which can indicate somethingās not being backed up right.
Please send me two more screenshots of what you see on your Backups tab here and online here.
Finally, did you perform any reinstalls of the Dropbox app in the meantime?
Nancy
The Ignore Icon is on the "My Files in Dropbox" folder that dropbox placed on my desktop and moved "Server-5" Folder inside it. that seems to be the issue how do i remove the Ignore icon from the "My Files in Dropbox" folder?
See folder Top left of the screen grab below.
- Jay
Hi 25glenmore, at this point, I'd recommend contacting the support team directly so that they can assist you with more account and device-specific information.
