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Forum Discussion

suethomo's avatar
suethomo
Explorer | Level 3
3 years ago

Dropbox Backup partially backup, not updating.

When I go to manage my backups the Mac is Disabled.  I am backing up 3 folders from my computer hard drive.   They are only partially backup and not updating.  Screen shots to help explain.
Computer Backup
desktop
Dropbox Backup
25glenmore's avatar
25glenmore
Explorer | Level 4
2 years ago

Hi Nancy

 

I had a quick look at that earlier this morning and gave it a go but im obviously not amending it correctly as it is unrecognized command.

 

The syncing icon is against the new folder that dropbox placed on the desktop "Files on my Computer" my "Server-5" Folder is now inside this but still reachable via Server5\Desktop\Server-5 location.

 

Can you give me a more simple breakdown of the command line.

The location of my folder that i want to back up is "C:\Users\Server 5\Desktop\Server-5"

Thanks Again

Alan

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for giving that a go! In this case, I’d like you to open the "Server-5" folder within Desktop, and send me a screenshot of how it shows on your computer. 

 

I’ll have a look and guide you from there.

  • 25glenmore's avatar
    25glenmore
    Explorer | Level 4
    2 years ago

    Nancy

     

    as requested

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks Alan! From your screenshots, I don’t see see any icon suggesting that this folder is being ignored specifically.

     

    However, I‘d like to make sure that computer backup has been set up properly (as I can see there’s a “My files in Dropbox” shortcut, which can indicate something’s not being backed up right. 

     

    Please send me two more screenshots of what you see on your Backups tab here and online here.

     

    Finally, did you perform any reinstalls of the Dropbox app in the meantime?

  • 25glenmore's avatar
    25glenmore
    Explorer | Level 4
    2 years ago

    Nancy

     

    The Ignore Icon is on the "My Files in Dropbox" folder that dropbox placed on my desktop and moved "Server-5" Folder inside it. that seems to be the issue how do i remove the Ignore icon from the "My Files in Dropbox" folder?

     

    See folder Top left of the screen grab below.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi 25glenmore, at this point, I'd recommend contacting the support team directly so that they can assist you with more account and device-specific information. 

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