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Forum Discussion

suethomo's avatar
suethomo
Explorer | Level 3
3 years ago

Dropbox Backup partially backup, not updating.

When I go to manage my backups the Mac is Disabled.  I am backing up 3 folders from my computer hard drive.   They are only partially backup and not updating.  Screen shots to help explain.
Computer Backup
desktop
Dropbox Backup
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks Alan! From your screenshots, I don’t see see any icon suggesting that this folder is being ignored specifically.

 

However, I‘d like to make sure that computer backup has been set up properly (as I can see there’s a “My files in Dropbox” shortcut, which can indicate something’s not being backed up right. 

 

Please send me two more screenshots of what you see on your Backups tab here and online here.

 

Finally, did you perform any reinstalls of the Dropbox app in the meantime?

25glenmore's avatar
25glenmore
Explorer | Level 4
2 years ago

Nancy

 

The Ignore Icon is on the "My Files in Dropbox" folder that dropbox placed on my desktop and moved "Server-5" Folder inside it. that seems to be the issue how do i remove the Ignore icon from the "My Files in Dropbox" folder?

 

See folder Top left of the screen grab below.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi 25glenmore, at this point, I'd recommend contacting the support team directly so that they can assist you with more account and device-specific information. 

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