Forum Discussion

Blinick's avatar
Blinick
Helpful | Level 5
6 years ago

Dropbox.com not accessible via desktop, throwing weird error

Hello, I am receiving error: NET::ERR_CERT_AUTHORITY_INVALID Here's what I can tell you: I am an expat living in Indonesia. I know there are some govt blocks but Dropbox is not one of them and I can...
desktop
Error Messages
Setting up the apps
Web
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hello Blinick, I'm sorry to hear you're having trouble with this!

 

Could you just try using an incognito browsing window to see if there's any difference there? This will help rule out most browser related issues.

 

If you still receive the same error, could you please send a screenshot of the error message?

 

Looking forward to hearing back from you!

  • Blinick's avatar
    Blinick
    Helpful | Level 5
    6 years ago
    Hi Daphne,

    Thanks for the message. Unfortunately as I can only reach this page via mobile, I only see a place to enter text so I cannot send a screenshot but here is all the text that appears (from incognito): (the only two buttons are “back to safety” and “show/hide advanced”)

    Your connection is not private
    Attackers might be trying to steal your information from dropbox.com (for example, passwords, messages, or credit cards). Learn more
    NET::ERR_CERT_AUTHORITY_INVALID
    dropbox.com normally uses encryption to protect your information. When Google Chrome tried to connect to dropbox.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be dropbox.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.

    You cannot visit dropbox.com right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

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