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td47's avatar
td47
Collaborator | Level 8
7 months ago
Solved

Dropbox desktop app causes an "Event 3033" at every startup on my Windows computer

I see Microsoft Windows Event 3033 created at every startup of Dropbox version 224.4.4811. Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\Dropbox\Client\Drop...
desktop
Error Messages
windows
  • Nancy's avatar
    Nancy
    7 months ago

    Hope you don’t mind, if I jump in here, td47. I checked this with our team in the meantime, and they also confirmed that this is a third-party issue, and not one directly related to Dropbox.

    What you can try instead is to download the Dropbox app via the Microsoft Store, as it shouldn’t contain vulkan-1.dll.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for bringing this to our attention, td47.

This is a pretty strange issue you seem to be having.

Do you have any security apps like an antivirus, firewall or VPN for example? Can you ensure they're configured to allow Dropbox processes (Dropbox, Dropbox.exe, DropboxUpdate.exe)?

Also, what is the Dropbox app's sync status? You can see that by hovering over the Dropbox icon in your system tray.

Let me know and we'll go from there.

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