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td47's avatar
td47
Collaborator | Level 8
7 months ago
Solved

Dropbox desktop app causes an "Event 3033" at every startup on my Windows computer

I see Microsoft Windows Event 3033 created at every startup of Dropbox version 224.4.4811. Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\Dropbox\Client\Drop...
desktop
Error Messages
windows
  • Nancy's avatar
    Nancy
    7 months ago

    Hope you don’t mind, if I jump in here, td47. I checked this with our team in the meantime, and they also confirmed that this is a third-party issue, and not one directly related to Dropbox.

    What you can try instead is to download the Dropbox app via the Microsoft Store, as it shouldn’t contain vulkan-1.dll.

td47's avatar
td47
Collaborator | Level 8
7 months ago

Hannah​ thanks for passing the comments on.

I just wanted to confirm that uninstalling the standard desktop Dropbox program, and installing the Microsoft Store version DID fix this issue, both on my Windows 10 laptop, and my Windows 11 Desktop PC.

So thanks for pointing that out, it IS a viable solution.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for the update on this, td47.

I'm glad to see the solution provided, was indeed helpful.

If you have any other issues or questions, feel free to reach out to us again.

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