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themanicotti's avatar
themanicotti
New member | Level 2
3 months ago
Solved

Dropbox desktop app has stopped syncing files after an update

Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.49...
desktop
sync
Uninstall
windows
  • themanicotti's avatar
    themanicotti
    3 months ago

    We ended up reinstalling Windows which fixed the issue

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for bringing this to our attention, themanicotti.

So, if I understand correctly, it's not you that's having this issue, but two other Dropbox users.

Can you send us a screenshot of the sync status of both computers in issue? To see the sync status, the users will need to hover over the Dropbox icon in their system tray.

Also, can you have them check out this article with all the necessary troubleshooting steps for syncing issues and let us know if they've tried everything and if anything helped?

Thanks in advance!

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