Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Simran97's avatar
Simran97
Helpful | Level 6
3 years ago
Solved

Dropbox desktop app not logging in - MacBook

I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loadin...
account access
desktop
Mac
  • Simran97's avatar
    Simran97
    3 years ago

    Hi Andrea, 

     

    I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
    All you would have to do is
    1. Uninstall your Dropbox application
    2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
    3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
    4. Download the app through the steps that it take you through.

    Let me know if this worked for you as well.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI Simran97, did this information help you to login to your account? If not, have you replied to the support agent regarding this matter?

Simran97's avatar
Simran97
Helpful | Level 6
3 years ago

Hi Andrea, 

 

No it is still not syncing. I am still in touch with Support team but no solution yet.
It's been over 10 days since I am facing this issue and honestly at this point am very frustrated. 

  • Andrea_sa's avatar
    Andrea_sa
    Explorer | Level 4
    3 years ago

    Hi Simran97, same here. I need it for work and they are being very slow. I will keep you updated! 

    • Simran97's avatar
      Simran97
      Helpful | Level 6
      3 years ago

      Yes, same here. Not sure if our business team should go ahead with purchasing the annual subscription if the app would not sync on my laptop. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey guys!

         

        I went ahead and located both of your tickets on our system, and also passed my comments to the agents working on your case in regards to this. 

         

        The priority of them has also been raised to "High". If you need anything else, I'll be one post away! 

    • Simran97's avatar
      Simran97
      Helpful | Level 6
      3 years ago

      Hi Andrea, 

       

      I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
      All you would have to do is
      1. Uninstall your Dropbox application
      2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
      3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
      4. Download the app through the steps that it take you through.

      Let me know if this worked for you as well.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for sharing this with everyone here on the thread to see Simran97!

         

        I appreciate it, and if this doesn't work, I'm always here to help.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!