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Simran97's avatar
Simran97
Helpful | Level 6
3 years ago
Solved

Dropbox desktop app not logging in - MacBook

I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loadin...
account access
desktop
Mac
  • Simran97's avatar
    Simran97
    3 years ago

    Hi Andrea, 

     

    I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
    All you would have to do is
    1. Uninstall your Dropbox application
    2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
    3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
    4. Download the app through the steps that it take you through.

    Let me know if this worked for you as well.

Andrea_sa's avatar
Andrea_sa
Explorer | Level 4
3 years ago

Hi Simran97, same here. I need it for work and they are being very slow. I will keep you updated! 

Simran97's avatar
Simran97
Helpful | Level 6
3 years ago

Yes, same here. Not sure if our business team should go ahead with purchasing the annual subscription if the app would not sync on my laptop. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey guys!

     

    I went ahead and located both of your tickets on our system, and also passed my comments to the agents working on your case in regards to this. 

     

    The priority of them has also been raised to "High". If you need anything else, I'll be one post away! 

    • Simran97's avatar
      Simran97
      Helpful | Level 6
      3 years ago

      Hi Megan, 

      Thankyou for your response. 
      I cannot emphasize enough on how frustrating this is getting. It is getting really difficult to get work done in the office because of the Dropbox app not working. 

      In the past I have had an issue with another software and the support team actually got on call with me and resolved the issue over team viewer.
      Can the same be done here? I have no idea why this is taking too long. 
      The support agent working with me on this has been trying her best, but there doesn't seem to be any solution yet. 
      I may have uninstalled and reinstalled the app over 15 times already by now. 

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