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powerfoot's avatar
powerfoot
Explorer | Level 4
2 years ago

Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5

I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all th...
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powerfoot's avatar
powerfoot
Explorer | Level 4
2 years ago

I started noticing this issue about a week now. I noticed the mobile app, web, and desktop app wasn't syncing and finally the icon in the Finder is grayed out and finally the desktop icon wouldn't even open. there is no security app/antivirus installed on the laptop. the app won't open or display any info. I uninstalled it again because it's just not working/syncing with Finder after I've exhausted all my efforts. 

 

Please advise. 

  • powerfoot's avatar
    powerfoot
    Explorer | Level 4
    2 years ago

    i haven't reinstalled it or done an advance install after numerous failed attempts. just copy/paste the commands at the end of cursor? do I need to delete all the dropbox folders in finder before the advance reinstall? 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Before you try that, what do you see when you click the Dropbox icon in the menu bar? A screenshot of this would be great.

      • powerfoot's avatar
        powerfoot
        Explorer | Level 4
        2 years ago

         here's a screenshot of the finder menu bar. the dropbox icon was gray when it was pulled down when installed. since the uninstall, there is no icon. 

         

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