Forum Discussion

powerfoot's avatar
powerfoot
Explorer | Level 4
2 years ago

Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5

I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all th...
desktop
Dropbox Basic
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Mac
Setting up the apps
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powerfoot's avatar
powerfoot
Explorer | Level 4
2 years ago

i haven't reinstalled it or done an advance install after numerous failed attempts. just copy/paste the commands at the end of cursor? do I need to delete all the dropbox folders in finder before the advance reinstall? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Before you try that, what do you see when you click the Dropbox icon in the menu bar? A screenshot of this would be great.

    • powerfoot's avatar
      powerfoot
      Explorer | Level 4
      2 years ago

       here's a screenshot of the finder menu bar. the dropbox icon was gray when it was pulled down when installed. since the uninstall, there is no icon. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi powerfoot, in order for us to be able to see why this might be happening, you'd need to have the app installed. 

         

        That'll help us troubleshoot, and exclude any possible reasons, as to why this might be happening. 

         

        However, I'd suggest that you follow the steps my colleague, Jay in order to perform an advanced re-install. 

         

        You should be able to copy and paste the command lines one at a time into the Terminal. Press enter on your keyboard after each one.

         

        Let me know how this goes!

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